Your Privacy Matters.

Depending on how you use Pikiwa, we may collect different categories of information.

The information collected depends on the features you choose to use and the permissions you grant.

We use the information we collect to provide, improve and secure the Pikiwa platform while delivering the best possible experience to our customers and chefs.

Your information may be used to process orders, facilitate payments, verify accounts, provide customer support, personalize your experience, improve platform performance, detect fraud, and comply with legal obligations.

We process your personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include fulfilling our agreement with you, complying with legal obligations, protecting legitimate business interests, preventing fraud, or where you have given your consent.

Where consent is required, you may withdraw it at any time, although doing so may affect your ability to use certain features of the platform.

Pikiwa uses cookies and similar technologies to improve your browsing experience and remember your preferences.

Cookies help us keep you signed in, remember language and display preferences, understand website usage, improve performance, and maintain platform security.

Most web browsers allow you to manage or disable cookies. However, disabling cookies may affect the functionality of certain features on the platform.

We may contact you regarding your account, orders, payments, deliveries, password resets, security alerts, and customer support enquiries.

Where permitted, we may also send updates about new features, promotions, chef opportunities, or important announcements.

You may opt out of promotional communications at any time, although you will continue receiving essential service notifications related to your account or active orders.

Pikiwa does not sell your personal information to third parties.

We only share information where it is necessary to provide our services, fulfil your requests, comply with legal obligations, or protect the safety of our platform and users.

Pikiwa may integrate with trusted third-party services such as payment gateways, mapping providers, messaging services, analytics tools, and cloud infrastructure providers.

These providers only receive the information necessary to perform their services and are expected to protect your information in accordance with applicable laws.

We encourage users to review the privacy policies of third-party services they interact with while using Pikiwa.

We retain personal information only for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Some information may be retained for accounting, fraud prevention, taxation, or regulatory purposes even after your account has been closed.

We use industry-standard security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include encrypted connections, secure authentication, restricted system access, server monitoring, and regular security improvements.

Although we work hard to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

Depending on the technology providers we use, your information may be processed or stored in countries outside your own.

Whenever this occurs, we take reasonable steps to ensure that your information remains protected using appropriate safeguards and security practices.

Pikiwa is intended for individuals who are legally permitted to use our services.

We do not knowingly collect personal information from children without appropriate legal authorization.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to delete it promptly.

Depending on applicable laws, you may have the right to access, correct, update, delete, or request a copy of your personal information.

You may also object to certain processing activities, withdraw consent where processing is based on consent, or request restrictions on how your information is used.

To exercise these rights, please contact us using the details provided at the end of this Privacy Policy. We may request identity verification before processing certain requests.

We encourage you to keep your account information accurate and up to date.

Most personal details can be updated directly through your Pikiwa account settings. If you need assistance, our support team will be happy to help.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or security practices.

Whenever significant changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users through the platform or via email.

Continued use of Pikiwa after any updates constitutes acceptance of the revised Privacy Policy.