Please read these Terms & Conditions carefully.

Pikiwa is an online marketplace that connects customers with independent home chefs offering freshly prepared homemade meals.

Our platform enables customers to discover, order, and pay for meals while giving chefs the opportunity to showcase their menus and grow their businesses.

Pikiwa acts as a technology platform facilitating these connections. Unless expressly stated, Pikiwa is not the direct seller, manufacturer, or producer of meals listed by independent chefs.

To use Pikiwa, you must have the legal capacity to enter into binding agreements under applicable laws.

You agree to provide accurate, current, and complete information whenever you register, place an order, or communicate with us.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Creating a Pikiwa account allows you to place orders, save favourite meals, manage your profile, and access additional platform features.

You are responsible for ensuring that your account information remains accurate and up to date at all times.

You must keep your password confidential and immediately notify Pikiwa if you believe your account has been accessed without authorization.

Pikiwa reserves the right to suspend or permanently terminate accounts that violate these Terms, provide false information, or engage in fraudulent or abusive activity.

Customers may browse available meals, review descriptions, prices, delivery information, and place orders through the Pikiwa platform.

All meal availability is subject to confirmation by the chef. Certain meals may become unavailable due to ingredient shortages, preparation limits, or other unforeseen circumstances.

Submitting an order does not automatically guarantee acceptance. Orders may be declined or cancelled when necessary for operational, payment, or availability reasons.

Customers are encouraged to review meal descriptions, ingredients, pricing, and delivery details carefully before completing checkout.

All prices displayed on Pikiwa are shown in the applicable currency and include any charges clearly indicated during checkout.

Payment must be completed using the supported payment methods available on the platform before an order can proceed for preparation or delivery.

While we strive to maintain accurate pricing, occasional errors may occur. Pikiwa reserves the right to correct pricing mistakes before processing an order.

Payment processing is handled through secure payment providers. Pikiwa does not store sensitive payment credentials such as full card information.

Customers may request cancellation before a chef begins preparing an order. Once meal preparation has started, cancellation may no longer be possible.

Refunds may be approved where an order cannot be fulfilled, payment has been made in error, or another situation qualifies under Pikiwa's Refund Policy.

Refund requests are reviewed individually. Approval depends on the circumstances surrounding the order and any supporting information provided.

Processing times for approved refunds may vary depending on the payment provider used during checkout.

An order becomes confirmed only after payment, successful processing, and confirmation by the chef or the platform where applicable.

Pikiwa reserves the right to reject, suspend, or cancel any order where fraudulent activity, payment issues, technical errors, or safety concerns are identified.

If an order cannot be fulfilled, customers will be notified as soon as reasonably possible and any eligible refund will be processed according to our refund procedures.

Home chefs are responsible for preparing meals that accurately match the descriptions, photos, ingredients, and pricing displayed on the Pikiwa platform.

Chefs must maintain high standards of hygiene, food safety, cleanliness, and professionalism when preparing every order.

Any dietary information, allergens, preparation times, or availability must be clearly communicated to customers.

Pikiwa may suspend or remove chefs who repeatedly fail to meet quality standards, violate these Terms, or receive consistent verified complaints.

Customers agree to provide accurate delivery details, contact information, and payment information when placing orders.

Customers should carefully review meal descriptions, ingredients, allergens, and pricing before confirming an order.

Any abusive, threatening, fraudulent, or unlawful behaviour towards chefs, delivery personnel, or Pikiwa staff may result in suspension or permanent removal from the platform.

Customers remain responsible for ensuring that someone is available to receive deliveries at the selected delivery location where applicable.

Pikiwa encourages all chefs to follow recognised food safety and hygiene practices during meal preparation.

Customers with allergies, intolerances, or specific dietary requirements should carefully review meal information and contact the chef whenever necessary before placing an order.

While reasonable efforts are made to provide accurate ingredient information, Pikiwa cannot guarantee that meals are free from cross-contamination or undeclared allergens.

Customers remain responsible for making informed choices based on their own dietary needs.

Delivery availability, timing, and fees may vary depending on the chef, delivery partner, customer location, weather conditions, and demand.

Estimated delivery times are provided for convenience only and are not guaranteed.

Unexpected delays caused by traffic, weather, road conditions, or other events beyond reasonable control may occur.

Customers should ensure that delivery instructions are accurate to avoid unnecessary delays or failed deliveries.

Pikiwa continually works to provide a reliable and secure platform, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to scheduled maintenance, software updates, technical issues, internet outages, or circumstances beyond our reasonable control.

We reserve the right to improve, modify, suspend, or discontinue features or services where necessary without prior notice.

We are not liable for temporary downtime that results from maintenance, third-party service interruptions, or force majeure events.